Frequently Asked Questions
Everything you need to know about shopping with BTS UK Official Store
How long does shipping take within the United Kingdom?
Standard shipping typically takes 3-5 business days. We also offer express shipping options which deliver within 1-2 business days for orders placed before 2 PM.
Are your products official and authentic?
Yes, we guarantee that all items sold on the BTS UK Official Store are 100% authentic and officially licensed merchandise.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original, unopened packaging with all tags attached to be eligible for a full refund.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment methods including PayPal, Apple Pay, and Google Pay.
Can I track my order once it has been shipped?
Absolutely. Once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your delivery progress in real-time.
Do you ship internationally or just within the UK?
While we primarily serve the United Kingdom, we do offer international shipping to select countries. Shipping rates and delivery times vary depending on the destination.